Hours: Part-time, 20hrs | Contract: Temp, 12 months (maternity cover)
Role purpose:
To keep technology delivery running smoothly across the Charities' family of organisations during a period of maternity leave. You’ll act as the bridge between the organisations and the development team and work to an established roadmap and budget.
Key responsibilities (core):
- Act as the first point of contact for technical requests and software issues across all organisations, then triage and prioritise them.
- Run the existing work management cycle: organisation backlogs, monthly priorities, weekly sprints, and ticket and bug queues.
- Manage the work done by the development team: brief work, review deliverables and track capacity.
- Deliver in-flight projects from the current roadmap to agreed scope, timelines and budget.
- Capture requirements from stakeholders and turn them into clear briefs for the development team.
- Provide regular progress updates to stakeholders and senior management.
- Track supplier payments and technical spend against the agreed budget.
- Carry out hands-on administration in Microsoft Dynamics 365, including bulk data imports, data cleansing, user access.
- Maintain and support existing Power BI reports and dashboards.
- Support and train staff on the CRM and other systems to encourage consistent use.
- Keep documentation, access records and standard operating procedures (SOPs) up to date.
- Lead new projects from proposal through to delivery, including multi-phase builds.
- Review software subscriptions, supplier quotes and contracts, and recommend savings.
- Evaluate platforms and emerging technology, including AI opportunities, and advise the organisations on tool choices.
Required experience and skills:
- Demonstrable experience in working in a medium size, complex organisations.
- Demonstrable project management experience.
- Fluency in working with large and complex databases.
- Strong stakeholder management, organisation and communication skills.
- Working understanding of websites and integrations, such as WordPress, AWS, APIs and form and messaging tools.
- Confidence in exploring and evaluating new AI tools.
- Preferred: Experience managing outsourced developers.
- Preferred: Hands-on experience with Microsoft Dynamics 365, the Power Platform and Power BI.
For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Melissa – [email protected] or Yael – [email protected]
Code: J-02
