As an Incidents Caseworker, your primary responsibility is to provide compassionate, practical, and timely support to victims and reporters of antisemitic incidents. This is a frontline role that requires empathy, resilience, and the ability to respond effectively in often sensitive and fast-moving situations.
You will be a key point of contact for individuals who have experienced distressing events, offering reassurance, guidance, and advocacy. You’ll also work closely with internal teams and external partners to ensure victims receive the support they need and that incidents are followed up appropriately.
You must be a team player, and have:
- Naturally empathetic and a strong listener, with the ability to build trust quickly
- Excellent communication and interpersonal skills
- Calm, supportive, and professional in high-pressure or emotionally charged situations
- Strong organisational skills and attention to detail
- Able to manage multiple tasks and prioritise effectively
- Resilient, open-minded, and committed to seeing issues through to resolution
- Comfortable working independently and collaboratively within a team
- A strong understanding of current affairs and issues affecting the Jewish community
- Professional, courteous, and committed to the Community Organisation's mission
Your key responsibilities for this role are as follows:
- Offer empathetic and practical support to victims of antisemitic incidents, including those who may be traumatised or distressed
- Provide clear advice on next steps and available options, tailored to everyone’s needs
- Maintain regular follow-up with victims to ensure ongoing support and resolution
- Liaise with external bodies such as police, local authorities, and communal organisations to advocate for victims and ensure appropriate outcomes
- Attend court hearings in a supportive capacity when required
- Respond to live incidents in coordination with colleagues and escalate to management when necessary
- Record and manage incident reports received via phone, email, online platforms, or through colleagues and volunteers
- Ensure accurate and timely updates to the internal incident database, including uploading relevant evidence (e.g. CCTV, photographs)
- Visit incident locations to gather photographic evidence or coordinate with others to do so
- Collaborate with student security coordinators and the National Security Control Room on campus-related or live incidents
- Keep relevant staff informed of incident developments and outcomes
- Present the work of the Incidents Department to internal teams and stakeholders
- Work with regional teams and volunteers to provide additional support to victims where needed
Please note:
- All applicants must be eligible to work in the UK at the time of application.
- The role holder is subject to a basic level DBS check.
- Offer will be subject to satisfactory reference checking.
For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Melissa – melissa@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk
Code: J-02
