Hours: Part time, 16-20 hours per week (across 4 or 5 days). (Out of hours work will be required on occasion)
Start date: December 2026
Workspace: You will have access to a permanent desk at the shared workspace to carry out this role and for your personal work.
Main Purpose of Role:
To maintain the smooth operational running of the shared community workspace
To act as the liaison for wider employment and business support operations in Manchester
Manchester based dedicated shared workspace for the community, is looking for a motivated and organised candidate to maintain the smooth operational running of the building. The role will include looking after the needs of all members and visitors, as well as assisting with operations for wider employment/business support provision in Manchester.
• Delivering a first-line response to all written and in-person front desk queries regarding workspace membership and workspace hire.
• Drive membership through promoting the shared workspace and its benefits and providing excellent client service.
• Front desk administration: answering calls, registering visitors to the building, diary management of shared working area and meeting room.
• Member administration including tours, ensuring forms and contracts are signed and recorded and creating membership cards.
• Management of workspace facilities including café, sign in system, coordination of parking and stock control.
• Assisting with first level IT support and act as liaison with IT support providers.
• Responsibility for building maintenance and act as point of liaison with management company and/or all maintenance contractors.
• Ensuring compliance with health and safety requirements, including carrying out regular fire drills.
• Liaison with Building Manager at partner shared workspace in London to collaborate on operational matters and ensure best practice.
• Liaison with wider organisational team with regards to administration, logistics and promotion of business, employment or fundraising events in Manchester, in collaboration with other organisations where relevant.
• Triaging any interest in additional services and signposting clients to the right adviser.
Person Specification:
This is a varied and interesting role and we are looking for a capable and enthusiastic candidate who enjoys being the front face of a communal organisation and is happy to go the extra mile to provide a first-class service for our workspace members and visitors.
• Energised, hardworking and passionate about delivering great customer service.
• Strong interpersonal skills, a very friendly manner and the ability to develop working relationships with a wide range of people.
• Highly organised with good administrative skills and the ability to manage a varied workload.
• Ability to take initiative, troubleshoot and solve problems.
• Confident IT skills. Previous use of a CRM would be advantageous.
• Strong sense of responsibility in maintaining a professional and vibrant working environment.
For more information and to be personally recommended for the role, please contact our recruitment team: Yael [email protected] or Melissa – [email protected]
Code: J-02
