Customer Service & Order Processing Coordinator – Retail Services

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Customer Service & Order Processing Coordinator – Retail Services

Contract Type

Permanent

Hours

Part time

Location

Stamford Hill

Sector

Operations

Salary

£16.50 per hour (subject to review)

Closing date

30th April 2026

Job reference

J-6644

Hours: Part-time , 3 days per week, 9:00am–5:00pm

About the Company

A growing wholesale retail business operating within the jewellery sector is seeking a confident and personable individual to join their small, friendly team. The company supplies business-to-business clients and prides itself on strong customer relationships and efficient service.

The Role

This is a varied and hands-on role within a small team of 3–4 staff members. The successful candidate will be responsible for managing customer relationships and ensuring smooth and accurate order processing.

Key responsibilities include:

• Processing wholesale B2B orders accurately and efficiently

• Liaising with customers via phone and email

• Maintaining strong client relationships and providing excellent customer service

• Keeping records up to date and managing administrative tasks

• Supporting the wider team with day-to-day operational duties

Person Specification

The ideal candidate will:

• Have strong customer service skills

• Be confident, outgoing and comfortable speaking with clients

• Have good organisational and administrative abilities

• Be detail-oriented and efficient

• Have an interest in jewellery and an awareness of current trends

• Be able to work independently as part of a small, close-knit team

This is an excellent opportunity for someone who enjoys working in a collaborative environment and is looking for a stable, part-time position within a growing wholesale business.

For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Melissa – melissa@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk

Code: J-02

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