The role of Control Room Operator involves being responsible for monitoring and responding to security and antisemitic incidents.
This also includes responsibility for CCTV alarm events from over 350 communal buildings: liaising with and supporting internal security personnel in addition to building relationships with the police and key external stakeholders.
The role involves gathering information from CCTV, radio, and telephone to inform the security department of potentially hostile incidents and assist them during live incidents that might be directed at the Jewish community. Training and development will form a consistent part of the role since we need to ensure that the role holder is able to deal with a live incident in a calm and controlled manner.
Your key responsibilities for this role are as follows:
• Dealing with incoming and outgoing telephone and radio communications from security personnel, members of the public and police
• Undertaking investigative work
• Ensure all relevant and important information is logged
• Reporting and providing first level advice on equipment faults
• Performing daily checks and administration duties to ensure the continued smooth running of the control room
• Monitoring live CCTV image across multiple sites
• Liaising with operational staff to co-ordinate the appropriate emergency response
• Monitoring and responding to national radio communications and emergency calls
• Performing first level triage on incoming incidents
• Close liaison with the Police when appropriate
• Ability to pass the necessary knowledge on to colleagues in the room
• Taking part in regular scenario-based training sessions to ensure your knowledge and responses are quick and current
In this role, you should have the following personal profile:
• Willingness to get to understand the technologies used to a high level
• Ability to work well under extreme pressure
• Prepared to work outside of standard office hours
• Have good communication skills required with staff, contractors, and clients
• Knowledge of internet protocols and general IT
• Ability to learn new software to a level that keeps the room at the cutting edge
• Desire to always improve the setup and hence reduce the reaction times to incidents
For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Melissa – melissa@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk
Code: J-02
