About the Role
We are one of the UK’s leading drainage and plumbing providers, known for reliability, teamwork, and delivering excellence for our clients. As our new Helpdesk & Admin Coordinator, you’ll play a central role in keeping our operation running smoothly and ensuring our engineers are supported to deliver outstanding work. If you thrive in a busy environment, enjoy variety, and love being the person who makes everything "just work," this is the role for you.
What You’ll Do-Support the Helpdesk Team
- Helpdesk tasks
- Rebook jobs or approve them for invoicing.
- Keep the system updated once parts are received.
- Invoicing & Quotes
- Raise invoices in line with completed works.
- Chase outstanding quotes and liaise with clients professionally and confidently.
- Parts Ordering & Tracking
- Order materials using approved suppliers.
- Maintain a clear log of parts ordered and track delivery statuses.
- Make sure the helpdesk team is updated when parts arrive.
System & Diary Management
- Use BigChange (or similar job-management platforms) to schedule engineers, track job progress, and manage diaries.
- Ensure all data is accurate, up to date, and well-organised.
- Out-of-Hours Support
- One evening shift per week to assist with customer support or booking urgent jobs.
Admin & Reporting
- Liaise with our remote accounts team and escalate queries as needed.
- Support the management team with ad hoc reports and operational updates.
- General office administration, including basic housekeeping tasks.
What We’re Looking For
- Experience in admin, coordination, scheduling, or helpdesk support.
- Confidence using BigChange or a similar software platform (training provided if needed).
- Highly organised with great attention to detail.
- A clear and friendly communicator with clients, engineers, and suppliers.
- A team player who is reliable, proactive, and able to work independently.
- Someone who enjoys variety and thrives in a fast-paced environment.
- Key Performance Indicators (KPIs)
- Jobs booked and updated quickly and accurately.
- Engineer schedules running smoothly with minimal delays.
- Accurate job completion information on client portals.
- Positive feedback from clients and internal teams.
- Ability to drive
Why Join us?
You’re not just taking a job — you’re joining a company that’s scaling fast and genuinely values its people. We believe in promoting from within, rewarding effort, and creating an environment where everyone feels supported and appreciated.
You’ll be part of a team that lives by unity, communication, and professionalism. As we grow, the people who join now will have real opportunities to shape systems, influence processes, and build long-term careers. If you want to work somewhere dynamic, friendly, and full of opportunity, we would love to meet you.
For more information about the role, or to receive a personal recommendation, please contact our recruitment team.
Tali – tali@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk
Code: J-02
