You will join our committed, professional and friendly administration team within the Fundraising Department, and you will contribute towards the delivery of a consistent and high-quality donor experience to our supporters throughout the UK.
Working closely with all members of your department and colleagues across the organisation, you will play a significant role in the achievement of the Department’s goals.
Your key responsibilities for this role are as follows:
- Always ensure the highest quality of donor care
- Play a role in the strategy of continuous improvement in all aspects of the Department’s work
- Contribute towards the strong relationship between the charity, its lay-leaders, and its donors
Take ownership of your responsibilities within the team, including but not limited to:
- Helping to maintain our fundraising database and ensuring a high level of accuracy
- Supporting fundraising events, including a 1,000-person annual dinner, and assisting on site with their smooth running
- Responding to incoming fundraising enquiries, requests, and gifts, ensuring these are processed to a consistently high standard within agreed timescales, and in a prompt, efficient, thoughtful and personalised manner
- Collating information and materials as requested by management, fundraisers, volunteers, and supporters
- Providing general administrative support to the fundraising team and management.
You must be a team player, and have:
You will need to have recent experience of:
- Working in a sales, customer service, or fundraising environment
- High-quality customer care delivery (donor stewardship or customer service experience is preferred)
You must have the ability to:
- Work calmly under pressure whilst maintaining a confident and friendly manner
- Prioritise activities and focus on details, whilst not losing sight of the bigger picture
- Deliver continuous improvements to our working practices and ‘customer’ facing output
Strong competences essential to the role include:
- Accuracy
- Willingness to acquire new skills
- Written and verbal communication skills
- Strong interpersonal skills
- High level of numeracy
- Commercial awareness
- Organisational skills and time management
IT skills including:
- Database applications: experience of managing data, ideally with Raiser’s Edge, or similar fundraising or CRM products
- Excel, Outlook and Word to at least an intermediate level
- Recent business use of a windows computer
You must be a team player and have:
- A willingness to ‘get stuck in’ and help the team as well as a broader contribution to the wider organisation as required.
- The ability to play a key role in CST fundraising events, including our Annual Dinner
- A flexible approach to work, willing to work beyond ‘regular hours’ and ‘job spec’ as required
You will need an understanding of:
- The UK Jewish community, its institutions and culture, and CST’s place and mission within it
- The sensitivity and confidentiality around elements of our work
For more information and to be personally recommended for the role, please contact our recruitment team: Yael [email protected] or Melissa – [email protected]
Code: J-02+
