Join the team and be part of a friendly, supportive and flexible community. You’ll play a key role, working alongside a great team and seeing firsthand the positive difference you make in people’s lives. Volunteering is more than giving time — it’s being part of something meaningful.
Scope:
The Volunteer Co-ordinator plays a key role in recruiting, onboarding and supporting the volunteers who make our work possible, ensuring everything we do reflects our mission to inspire and enable lifelong giving. Working closely with the Family and Volunteer Liaison Officer and the wider volunteer team, you’ll help bring new volunteers, match them to roles where they can make a real difference, and keep them engaged and supported over time. This role combines people-focused work with careful record keeping and administration, making sure every volunteer feels valued, well prepared and part of the community.
Areas of Responsibility:
Recruitment and Onboarding:
• Recruit and retain volunteers, using current processes.
• Introduce new initiatives and options enhance the recruitment and retention of volunteers
• Onboard all volunteers according to policy and safeguarding procedures.
• Work with the High School team to promote volunteering and recruit students.
• Liaise with the social media department to advertise and market volunteering opportunities.
• Deliver volunteer training, including initial inductions and annual training.
Volunteer and Family Support:
• Design and implement new volunteering opportunities
• Work with the Family and Volunteer Liaison Officer to find suitable matches for volunteers working with recipients in one-to-one roles.
• Make quarterly check-in calls to volunteers, acting as a point of contact and providing ongoing support, guidance, and conflict resolution if needed.
• Hold regular check-ins with volunteers and the families that supports.
• Work alongside the volunteer team to create a warm and welcoming environment at the hub for the volunteers there.
General Support:
• Maintain thorough records of the volunteers working using the CRM and Microsoft Teams.
• Running events and programmes. Some events will be at offsite locations
• Provide general admin support to the volunteer department.
• Cover for the Family and Volunteer Liaison Officer when they are on leave.
• Promote values and mission in all interactions with both volunteers and recipients.
Personality/Experience
We are looking for candidates who can demonstrate a number of these personality traits and experiences.
• Excellent communication and interpersonal skills, with the ability to build rapport with people from a wide range of backgrounds and ages.
• Empathetic and patient, able to handle sensitive situations with discretion and professionalism.
• Experience in volunteer coordination, recruitment or community work is desirable.
• Confident to deliver training and inductions to groups and individuals.
• Highly organised and methodical, with strong attention to detail and accurate record keeping.
• Self-motivated and able to work independently and manage multiple priorities, while also taking direction and working well as part of a team.
• Creative, with the ability to come up with and develop fresh ideas for new volunteer opportunities and for attracting, engaging and retaining volunteers.
• Competent in Microsoft Excel and Teams. Experience of CRM systems would be preferable.
• A good understanding of the UK Jewish community.
For more information and to be personally recommended for the role, please contact our recruitment team: Yael [email protected] or Melissa – [email protected]
Code: J-02
