Operations Manager – Retail Services

Location: United Kingdom

Employment Type: Full-time | Permanent Seniority: Manager (3–5 years' experience) Reporting to: Country Manager (UK)

Travel: Approximately 20% across the UK, with occasional travel within Europe

About Our Client

Our client is an innovative Retail Media company transforming the retail advertising industry through data-driven media solutions and advanced technology. The business helps brands engage shoppers throughout the purchasing journey while enabling retailers to generate additional revenue from their physical stores.

Operating across several European markets, our client partners with leading retail groups and works with more than 100 FMCG and non-food brands. Their network combines Digital Out-of-Home (DOOH) screens, e-paper solutions and printed media to deliver impactful in-store advertising campaigns.

The company has also developed a technology platform using IoT to support dynamic in-store advertising activations. The UK is a strategic growth market, and this role will play a key part in establishing and expanding operations.

The Role

As the Operations Manager, you will lead the operational deployment and ongoing management of in-store Retail Media solutions across the UK. You will ensure operational excellence, build scalable processes and deliver outstanding service to retail partners.This is a highly visible position with significant autonomy. You will work closely with the UK Country Manager and collaborate with European Operations teams to ensure successful project delivery and continuous operational improvement.

Key Responsibilities

Phase 1 – Deployment (First 6 Months)

• Lead the deployment of equipment across retail stores and networks, including site visits and installation follow-up.

• Coordinate local service providers and establish clear operational governance.

• Act as the primary operational contact between retailers, suppliers and internal teams.

• Identify operational issues and implement corrective action plans.

• Monitor service delivery, installation quality, timelines and operational performance.

• Work closely with the Country Manager and European Operations team to monitor service levels and support invoicing processes.

Phase 2 – Quality & Performance (6–12 Months)

• Monitor operational KPIs and drive continuous improvement initiatives.

• Coordinate operational escalations and resolve service issues.

• Conduct field audits to ensure high service standards.

• Validate operational orders and supplier invoices.

• Support the identification, selection and management of local operational partners.

Phase 3 – Scalability & Optimisation (12+ Months)

• Improve deployment processes and operational tools.

• Optimise workflows, communication and project management processes.

• Manage inventory, equipment, procurement, maintenance and after-sales support.

• Share operational best practices with international teams.

• Support the continued growth and scalability of UK operations.

Candidate Profile

Essential Requirements

• 3–5 years of experience in Operations, preferably involving physical deployments and partner coordination.

• Strong operational and technical mindset with a hands-on approach.

• Advanced Microsoft Excel skills.

• Excellent analytical, organisational and problem-solving abilities.

• Strong attention to detail and ability to manage multiple priorities.

• Excellent communication and stakeholder management skills.

• Self-motivated, adaptable and comfortable working in a fast-growing environment.

Highly Desirable

Experience in one or more of the following:

• Digital Out-of-Home (DOOH) or Digital Signage.

• Retail Media.

• FMCG or multinational organisations.

• Supply Chain, Demand Planning or Trade Operations.

• Retail operations or advertising project management.

• Additional European language(s).

What Our Client Offers

• A high-impact role with real ownership and autonomy.

• The opportunity to help build and scale a growing UK business.

• Exposure to one of the fastest-growing sectors in advertising.

• Access to innovative Retail Media technologies.

• A collaborative international working environment across multiple European markets.

• Career development opportunities within a rapidly expanding organisation.

For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Melissa – [email protected] or Yael – [email protected]

Code: J-02+