About the Role
An experienced and operationally strong Regional Operations Manager is sought to oversee and elevate the day to day running of four retail branches.
Reporting directly to the Head of Retail, this role acts as the operational backbone of the retail network, ensuring each branch delivers a consistent, professional, and customer focused experience. You will oversee Branch Managers, drive operational standards, support staff development, and ensure high performance across the region. Your leadership will enable the Head of Retail to focus on strategy, growth, and commercial expansion.
Key Responsibilities
Operational Leadership
- Take full responsibility for day to day operations across all retail sites
- Ensure all stores operate to consistent standards of efficiency, presentation, and professionalism
- Identify operational challenges and implement timely, practical solutions
- Conduct regular store visits to assess performance, customer experience, and operational standards
Branch Manager Leadership
- Line manage and develop Branch Managers, ensuring strong leadership at every location
- Set clear expectations and promote accountability across the management team
- Act as the primary escalation point for operational or staffing issues
- Support managers in handling complex or sensitive staffing and customer situations
Staffing and Workforce Planning
- Oversee staffing levels across all branches to ensure adequate coverage
- Ensure Branch Managers produce effective rotas and manage holiday and sickness planning
- Work collaboratively to maintain a motivated, reliable, and stable workforce
Training and Development
- Ensure all retail staff receive consistent training on products, pricing, systems, and customer service standards
- Lead structured onboarding for new hires
- Identify and address training gaps across branches
- Support the development of high potential individuals and encourage internal progression
Customer Experience
- Take ownership of the overall customer experience across all locations
- Promote high service standards and ensure consistency between stores
- Support the resolution of complex customer complaints and issues
- Identify opportunities to improve the retail experience and customer journey
Product Rollout and New Initiatives
- Work with senior leadership to introduce new products and initiatives into stores
- Ensure teams are operationally ready and fully trained
- Oversee smooth and timely rollout across all locations
Communication and Reporting
- Act as the key operational link between retail teams and senior leadership
- Provide regular reporting on performance, staffing, customer insights, and improvement opportunities
- Ensure strong communication across all levels of the organisation
Skills and Experience Required
- Proven experience in retail leadership or multi site management
- Strong track record in people management and team development
- Experience managing managers or team leaders
- Confident overseeing staffing structures, rotas, and daily operations
- Highly organised with strong problem solving abilities
- Comfortable handling difficult conversations and resolving operational challenges
- Able to balance hands on support with strategic oversight
Personal Attributes
- Credible leader with strong presence and the ability to earn trust and respect
- Calm, practical, and solutions focused
- Highly organised, reliable, and detail oriented
- Strong communicator capable of influencing and guiding multiple teams
- Enjoys building structure, improving systems, and optimising operational performance
For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Tali – tali@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk
Code: J-02
