For the right candidate, the organisation is open to offering a four-day working week (Monday to Thursday).
This is a busy, varied role that requires excellent organisational and communication skills, sensitivity when This role is dealing with clients, and the ability to work as part of a dedicated team. This is a highly rewarding role for a warm, caring and resilient professional to join a highly dedicated team and organisation.
Responsibilities include:
• Undertaking initial introduction to services with new clients
• Agreeing and organising service provision for clients
• Regularly reviewing clients’ service provision and ensuring that clients receive appropriate services
• Liaising with therapists and counsellors to ensure that issues related to their clients are dealt with
• Regularly reviewing the maintenance of effective client records
• Allocating new clients to counsellors and therapists and ensuring that all clients are adequately tracked and followed up
• Updating the client database
• Working on the continued development, innovation and improvement of clients’ access to services
• Supporting all areas of the organisation where required, including but not limited to, key events throughout the calendar year
• Attending all compulsory training, meeting and supervision opportunities as required
• Chai operates multi-site services therefore there may be some travel to other sites
• Undertaking any other duties relevant to the post as required by the Chief Executive and Head of Client Services
Person Specification:
• Empathetic and sensitive when engaging with clients and their families
• Highly organised and able to manage multiple priorities effectively
• Ability to work collaboratively as part of a team and independently when needed
• Excellent attention to detail, accuracy and ability to meet deadlines
• Strong communication and interpersonal skills, with a warm and professional telephone manner
• Reliable, proactive and flexible in approach
• Awareness of data protection principles and commitment to maintaining confidentiality
• Strong administrative and IT skills, including experience using databases and Microsoft Office (Excel, Outlook, Word)
For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Melissa – melissa@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk
Code: J-02
