Office Administrator – Florist

Job Summary

We are a fast-growing flower company with a vibrant online presence and a busy warehouse operation. Our mission is to deliver beautiful blooms across Greater London with care, speed, and a personal touch. We’re now looking for a reliable and enthusiastic Office Administrator to join our team and help keep things running smoothly behind the scenes.

Key Responsibilities

• Provide excellent customer service via phone, email, and online platforms

• Assist with order processing and delivery coordination

• Use knowledge of Greater London postcodes to support logistics and route planning

• Communicate effectively with warehouse staff, couriers, and customers and management

• Maintain accurate stock records and assist with inventory management

• Be willing to learn about flowers, seasonal varieties, and bouquet styles

• Organising Day-to-Day operations with florists, logistics and management

• Work very close with our logistics to ensure smooth deliveries of our bouquets.

• Show proactiveness and initiative when it comes to problem solving and adjusting the necessary products.

Requirements

• Previous experience in office administration or customer service

• Strong communication and organisational skills

• Familiarity with Greater London geography and postcode system

• Competence in stock control and basic office software (e.g., Excel, email systems)

• Confidently be trusted to use our enlisted systems for website production and tracking (e.g, Detrack, DHL & Shopify)

• Positive attitude and willingness to learn about the floral industry

• Weekend availability

Job Type: Part time/ minimum of 30 hours a week 

Shift type: 7am-6pm, x2-3 days a week

Language: English (required)

For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Melissa – melissa@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk

Code: J-02