Privacy notice for The Work Avenue Foundation
We are concerned to protect your privacy and confidentiality. We understand that all users are rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. Here is a list of information we collect from you either through our website or because you give it to us in some other way, and why it is necessary to collect it.
Business and personal information
This includes basic identification and contact information such as your name and contact details and also includes all information given to us in the course of your business and ours, such information as you give us in your capacity of a licensee, or someone who sees us as a client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
- to provide you with the services which you request;
- for verifying your identity for security purposes;
- for marketing our services and charitable endeavours;
Information which does not identify any individual may be used in a general way by us or third parties to provide class information for example relating to demographics or usage of a particular page or service.
We keep information which forms part of our business record for a minimum of six years. This is because we may need it in some way to support a claim or defence in court. That is also the period in which our tax collecting authorities may demand to know it.
When we obtain information from you specifically to enable you to participate in a service offered on our website by some other person we assume that in giving us your information you are also giving us permission to pass it on to the relevant person.
Your domain name and e-mail address
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
- to correspond or deal with you as you expect;
- in a collective way not referable to any particular individual for the purpose of quality control and improvement of our site and services;
- to send you news about WE Hub, Work Avenue and any of our services and about services you have signed up for;
Website usage information
Financial information relating to your credit cards
This information is never taken by us through our website but through a dedicated merchant provider. At the point of payment you are transferred to a reputable payment service provider. Our staff and contractors never have access to your information.
Financial information about your direct debit
When you have agreed to set up a direct debit arrangement the information you have given us is passed on to our own bank for processing according to our instructions. We do keep a copy.
To assist in combating fraud we share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us.
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice) we do receive data which is indirectly made up from your personal information from software services such as Google Analytics and others. No such information is identifiable to you.
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Sending a message to us
When you send a message we collect data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information you need. We record your request and our reply in order to increase the efficiency of our organisation.
When we receive a complaint we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person we may decide to give to that person some of the information contained in your complaint. We do this as infrequently as possible but it is a matter for our sole discretion as to whether we do give information and if we do what the information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide but not in a way that could identify you or any person.
Disclosure to the Government and their agencies
Like everyone else, we are subject to the law. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
Compliance with the law
This confidentiality policy has been compiled so as to comply with the laws of England and Wales. Ultimately it is your choice as to whether you wish to be bound by these provisions and remain a member of WE HUB.
Review or update personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you by asking. To better safeguard your information we will also take reasonable steps to verify your identity before granting access or making connections to your information.
Removal of your information
If you wish us to remove personally identifiable information from our website and records you may ask. To better safeguard your information we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Data may be processed outside the UK
Our website may be hosted in the UK or elsewhere. We may use outsourced services in countries outside of the EU from time to time in aspects of our business. Accordingly when this occurs data obtained in the UK may be processed outside of the UK and data obtained in any other country may be processed within or outside of that country.