Venue Hire Administrator – JW3

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Venue Hire Administrator – JW3

Contract Type

Permanent

Hours

Part time

Location

London, NW3

Sector

Administration

Salary

£20,514 per annum (full time £25,642 per annum)

Closing date

31st May 2024

Job Description:

• Ensure that the Artifax venue management system and any associated documentation is kept up to date at all times

• By using the Artifax venue management system to its best potential, ensure correct data and information is gathered from clients to improve the efficiency of the Venue Hire department.

• Assist the Venue Hire Manager in producing regular sales reports

• Work closely with the Venue Hire Manager to ensure all contracts and invoices are issued and paid on time

• Support the growth of Venue Hire events with research and development to grow the client base.

• Communicate openly and efficiently with all internal departments including Programming, Production and Visitor Services teams, to ensure Venue Hires clients receive the highest level of customer service in delivery of their events.

• Attend regular What’s On meetings and other internal meetings, including with the Finance team, and the Café operator to exchange relevant information.

• Be the initial point of contact for venue hire enquiries via email and telephone, providing necessary information to interested clients.

• Support the Venue Hire Manager with prospective client site visits, identifying all event requirements, and ensure monthly sales targets are achieved.

• Ensure timely, regular and professional communications with existing and prospective clients.

• Work with all departments to ensure the most effective use of our internal room booking systems using Artifax venue management system

• Taking responsibility for regular bookings, facilitating event delivery by ensuring accurate information is provided to clients and recorded accordingly on internal systems

• Support the Venue Hire Manager and Visitor Services teams on the delivery of events, as and when needed.

Person Specification:

• Previous experience in an administrative role

• Ability to navigate competing priorities and manage time sensitive or high-pressure situations in a calm, professional manner

• Excellent attention to detail

• A professional, confident and friendly manner with the public

• Excellent written and verbal communication, including telephone manner

• Proactive and solution-focused, with an ability to take initiative

• Strong organisational skills, efficient management of time and responsibilities

• Able to interact confidently and build relationships with a wide range of stakeholders at all levels.

• Friendly and approachable, with an ability work collaboratively and effectively with others

• Willing and able to work flexibly to meet the needs of the team and organisation

• IT proficient, with a willingness to learn efficient use of any other systems/databases.

• An enthusiasm, understanding and experience of ‘customer service’ and sales techniques

For more information and to be personally recommended for the role, please contact melissa@theworkavenue.org.uk

Code: J-04+

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