Repairs & Maintenance Coordinator – Cromwood Housing Group

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Repairs & Maintenance Coordinator – Cromwood Housing Group

Contract Type



Full time


Stamford Hill




c. £32,000 depending on experience

Closing date

Applications will be reviewed on a rolling basis. Role is available for immediate start

Hours: Full time, 9.30-5.30 (early closing on Fridays)

Reporting to the Repairs and Maintenance Manager, your role will be to support with the day to day activities in response to repairs and maintenance compliance function for our supported housing accommodation. You will use your skills and knowledge to ensure that you schedule all maintenance and repairs effectively, the portfolio is compliant, and all work is carried out in line with Cromwood housing policies and procedures whilst ensuring you work too the KPIs in line with our company service level agreements.

You will engage with tenants, contractors, and other teams to provide a customer focused response to the delivery of their repair and maintenance needs.

Main Duties

• Handling telephone enquiries and making out-bound calls.

• Managing the email inbox, coordination of repairs, speak to tents, surveyors, and contractors.

• Day-to-day responsive and major repairs 

• Disrepair; damp, mould & condensation; EHO and escalated cases

• Organising the delivery of void works, property redecorations, improvements, and adaptations

• Maintaining records using property management software, ensuring all correspondence is documented.

• Continuous monitoring of property compliance, always ensuring compliance and booking in remedial actions where necessary.

• Ensuring all repair requests are recorded onto property management software, arranging for the repair to be completed by our in-house maintenance operatives or approved contractors and closing the job if all necessary works are completed.

• Monitoring repair levels and outstanding actions on the property management software, chasing updates from external contractors as necessary and completing jobs within the repair response times.

Person Specification/Key Competencies:

• Qualification in construction or experience in carrying out works (Desirable)

• Previous experience in arranging repairs to tenanted properties (Essential)

• A good understanding of Workplace Health & Safety regulations and procedures (Essential)

• Competent with all installation, maintenance & repairs (Essential)

• Excellent knowledge of the building works and how defects are remedied (Essential)

• Good knowledge of the cost of works and experience of negotiating with builders on these (Desirable)

• Good knowledge of landlord responsibilities for compliance (Desirable)

• Good record keeping skills (Essential)

• Good communicator who can work well with partners and builders Essential)

• Good written and verbal communication skills (Essential)

• A collaborative and team-oriented mindset (Essential) 

• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) (Essential)

• Strong organisational and time management skills (Essential)

• Problem solving skills (Essential)

• Ability to interact with people from a wide range of backgrounds (Essential) 

For more information and to be personally recommended for the role please contact

Code: J-01

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