Fundraising Administrator – CST

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Fundraising Administrator – CST

Contract Type

Permanent

Hours

Full time

Location

NW London

Sector

Administration

Salary

Up to £36K DOE

Closing date

19th July 2024

Job purpose:

Our busy Fundraising Department is responsible for producing the income to meet CST’s costs. The department’s activities cover the entire UK and are strongly orientated towards major donors. Many of these are prominent members of our 

community who expect and deserve the highest level of customer service. As a Fundraising Administrator you will be largely office-based and play a pivotal role in the achievement of the department’s fundraising goals. You will work 

collaboratively as part of a committed and professional team as well as with other internal colleagues, donors, trustees and suppliers.

Your key responsibilities for this role are as follows:

• Ensure at all times the highest quality donor care 

• Support other team members, the Donor Support Manager and the Director and Deputy Director of Fundraising

• Play your part towards the overall fundraising efforts by:

  1. Supporting fundraising events – including a 1,000-person annual dinner – by sending invitations, logging and responding to replies, and assisting on-site with the smooth running of the event on the day
  2. Responding to all fundraising enquiries, requests and gifts in a prompt, efficient and thoughtful manner within agreed timescales –including processing donations, creating invoices and thank-you letters for donors
  3. Accurately recording transactions and donor details on our database
  4. Collating information and materials as requested by management, fundraisers, volunteers and supporters
  5. Maintaining the department’s high standards of output and conduct, making it a role model for best practice within our sector 
  6. Engaging as required with CST management, trustees, committee members, table hosts, key lay leaders, and other stakeholders

You will need to have relevant and recent experience of: 

• A sales, marketing, or fundraising environment 

• Delivering high quality customer care

• Daily use of business applications on a computer

You must have the ability to: 

• Work calmly under pressure whilst maintaining a confident and friendly manner 

• Prioritise activities and focus on details, whilst not losing sight of the bigger picture 

Strong competences essential to the role include: 

• IT skills commensurate with a modern business, including:

  1. Experience of computerised databases, ideally with Raiser’s Edge, Microsoft Dynamics or similar fundraising or CRM products
  2. Outlook, Excel and Word to at least an intermediate level 

• A willingness to acquire new skills 

• Strong written and verbal communication skills 

• Strong interpersonal skills 

• A high level of numeracy 

• Commercial awareness 

• Organisational skills and time management 

You must be a team player, and have: 

• A willingness to ‘get stuck in’ and be prepared to get involved in whatever needs to be done to achieve the organisation’s objectives 

• The ability to play a key role in CST fundraising events, including our Annual Dinner 

• A flexible approach to work, willing to work occasionally beyond ‘regular hours’ and ‘job spec’, as required 

You will need an understanding of: 

• The UK Jewish community, its institutions and culture; and CST’s place and mission within it 

• The sensitivity and confidentiality around elements of our work 

For more information and to be personally recommended for the role, please contact yb@theworkavenue.org.uk

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