Donor Support Manager – CST

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Donor Support Manager – CST

Contract Type

Permanent

Hours

Full time

Location

NW London

Sector

Fundraising

Salary

£43-48,000 (DOE)

Closing date

1st July 2024

Job purpose:

As CST’s Donor Support Manager, your key focus will be to lead our fundraising administration team in providing the highest quality level of care to our supporters and to deliver improvements to our donor experience. You will help to develop our small, committed and professional administration team, guiding the transition towards more bespoke and focused service delivery, with donor satisfaction as the primary aim.

You will be responsible for ensuring a consistent, high-quality donor experience, taking ownership of the main responsibilities of the Donor Support Team. Working closely with the Director and Deputy Director of Fundraising, colleagues across the organisation and our trustees, you will play a pivotal role in the achievement of the Department’s goals and the development of new processes. 

Key Responsibilities:

• Always ensure the highest quality donor care 

• Manage the current team of three administrators

• Drive a strategy of continuous improvement in all aspects of the Department’s work

• Liaise closely with, and support the Director and Deputy Director of Fundraising

• Contribute towards the strong relationship between the charity, its lay-leaders, and its donors

• Ensure that we have the appropriate IT systems to support the Department and its goals

• Maintain the Department’s high standards of output and conduct, making it a role model for best practice within our sector 

• Take ownership of the main responsibilities of the Donor Support Team

Personal Specification: 

• Managing people and projects in a sales, marketing, or fundraising environment 

• High quality customer care (donor stewardship/customer service experience preferred) 

• Work calmly under pressure whilst maintaining a confident and friendly manner 

• Prioritise activities and focus on details, whilst not losing sight of the bigger picture 

• Define and deliver continuous improvements to our working practices and ‘customer’ facing output 

Essential:

• A willingness to acquire new skills 

• Written and verbal communication skills 

• Strong interpersonal skills 

• A high level of numeracy 

• Commercial awareness 

• Organisational skills and time management 

• IT skills including: Database applications: experience of managing data, ideally with Raiser’s Edge, or similar fundraising or CRM products, Intermediate with Excel, Outlook and Word

• A willingness to ‘get stuck in’ and help the team, as required 

• The ability to play a key role in CST fundraising events, including our Annual Dinner 

• A flexible approach to work, willing to work beyond ‘regular hours’ and ‘job spec’ 

• An understanding of UK Jewish community, its institutions and culture, and CST’s place and mission within it 

• Understand the sensitivity and confidentiality around elements of our work

For more information and to be personally recommended for this role please contact melissa@theworkavenue.org.uk

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