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Account Manager- My Cashline

  • Location: Central London
  • Sector: General Business
  • Salary: £22,000 - £30,000 base salary
mycashline.co.uk | fairer finance for business. Redefining opportunities for SMEs in the UK & Europe is the reason we get up in the morning; offering all businesses, including long standing and start-ups access to short term finance of up to £50,000 and with zero early repayment fees. With access to AI & various data points the underwriting process i s seamless where we aim to fund businesses within just 3 hours from application.
Part of the Evergreen Group of Companies, we've lent over £40 million pounds to customers in the UK, and run major brands such as moneyboat.co.uk & the UK's Trusted Money Comparison App, comparo.app
As we grow mycashline we're l ooking for experienced Account Managers who can help us make even better lending decisions whilst supporting our rapid growth.

The role
Account Managers act as “superheroes" and we ensure to do our best to meet our customer’s needs and offer a fast, slick service. Our team of Account Managers are the frontline staff of our business. They're responsible for l ooking after our businesses and business owners, each and every small business that approach us have a personalised relationship account manager. Your mission will be to:

● Onboard new applications and be their point of contact through the loan process.
● Be the bridge between the underwriters & the customers in getting the businesses information together
● Be responsible for chasing up with customers as payments become due
● Be actively involved in improving the flow, through developments to our systems and processes.
● Communicate effectively with our Underwriting teams to ensure customer needs are met at all times
● Work closely with the Tech and Analytics team to improve systems and our business process management to enable us to make better, faster and fairer decisions.
● Liaise with brokers and lead generators to keep them updated on the loan statuses and gain customer insight and business information

Requirements
We look for people that are smart, bubbly, motivated and who are always looking to improve. Ideally, you’ll have:

● Experience in customer service and sales, preferably business to business.
● Good business acumen and a working understanding of what makes a good business good, so you can quickly identify the key drivers behind an application.
● A good understanding of how businesses operate, and what’s needed to get their application packs complete for the underwriting team
● A positive mindset with a practical approach to problem solving and pushing forward
● A confident and enthusiastic attitude that works well in a regularly changing and fast paced environment.
● Excellent communication skills. You will have lots of direct telephone contact with loan applicants as well as brokers and third parties, to extract additional information so a kind, friendly and confident telephone manner is key.
● The confidence to speak to your customers if payment is missed in order to problem solve & get accounts back on the right track.
● The ability to come up with innovative and scalable solutions to day-to-day problems and suggest changes to processes to improve our efficiency.

Benefits: What’s life like as part of our crew?
We all enjoy
● A lovely office in the West End, on Portman Square
● Competitive salaries which we regularly benchmark to ensure we pay everyone fairly
● Monthly staff lunches & yearly international retreats
● Plenty of drinks and snacks in our office kitchen

Just for you
● Stock options
● 20 days holiday per year and an extra day off on your birthday :-)
● Flexible working
● Your own account with PerkBox with access to 100's of offers, discounted days out & even a free weekly costa coffee!
● Achievements Based Cash Bonus Scheme

And to make sure we all keep learning, we offer
● Tickets to FinTech conferences across the UK
● A calendar of meetups we host at our office