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Property Guardian Account Manager

  • Location: London, N2
  • Sector: Property
  • Salary: £20,000-£30,000 depending on experience
The company provides property owners with bespoke solutions for all aspects of vacant building protection, management and maintenance.
We aim to cover all the bases for our clients – from providing property guardians to live temporarily in the properties through to traditional security measures.
We are dedicated to ensuring that their empty buildings are secure and well managed until future plans for them come to fruition.
Our growing team work together with a focus on growth and quality in what we do. We are always looking for a “better way”. No two days are the same and we are all on site at buildings most days interacting with guardians and contractors.
Everyone has to manage their time extremely well to fit in much needed “office time”, take care of the admin and emails that need sending out and responding to every day.
In the last 3 years the company has gone from a start up to managing the two largest property guardianships in the UK. We have some exciting opportunities ahead both within the property guardian sector and beyond.
We are offering an opportunity for a prolonged career development along with a high level of responsibility to our employees.
We are looking for candidates who believe they can achieve whatever they set their mind to and we will support them to make it happen.

We are looking to bring a well organised, confident and driven individual, with a friendly, determined personality and the ability to get along well with our team as well as PGP’s community of existing and prospective property guardians. 
The ideal person will possess excellent communication skills and have a positive mindset when dealing with challenging issues. Creativity, energy and a smile are also characteristics we are looking for.
The Guardian Account Manager will also be confident putting across the business’s  point over the phone and by email or in writing, in a firm but fair manner. 
A background in face to face customer service combined with experience in property management could be extremely useful for this role.

Job description (includes but not limited to):
•    Being the first point of contact for property guardians before and during  their time with the company
•    Assisting and supporting guardians with enquiries – from registering online through to deposit returns
•    Being familiar with the terms of the guardian licence and content of the guardian manual
•    Sending “welcome emails” and collating new guardian sign-up paper work
•    Liaising with finance regarding payments received from guardians /  late payments to chase
•    Logging maintenance cases on the spreadsheet and providing updates as required
•    Using diary system/spreadsheet to ensure H&S certification is up to date & copies kept of new/expiring certificates
•    Carrying out some monthly inspections (as directed by property managers) and saving reports on the system
•    Organising access requests from clients and contractors and informing guardians of arrangements
•    Key Management – keeping key records (Master key system) 
•    Assisting with utilities and council tax admin 
•    Using initiative and interpersonal skills (tact and diplomacy) to get the required outcome in situations where friction/ issues might occur

•    Excellent communication skills both written and verbal are essential
•    High level of attention to detail
•    Ability to prioritise, work through lists of tasks and  manage pressure
•    Hardworking and dedicated individual  
•    Self-starter – willing to use initiative and get “hands on” to get things done
•    Previous experience in property management or face to face customer service is essential
•    High level of computer literacy – Word, Excel and Outlook, social media
•    Degree or equivalent is desirable

Additional requirements (beneficial)
Driving licence (car or scooter/motor bike)