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Carers Support- AJR

  • Location: NW London
  • Sector: Community
  • Salary: £16,000-£17,000 per annum
Role summary
The aim of this new role at AJR is to assist in improving the wellbeing of the carers who are supporting first generation AJR members. This will be achieved by identifying the carer’s needs and aspirations, increasing their support networks and providing information and advice to support them in their often difficult and challenging role.

Essential Job Functions

Within the first year
•    To look at provision currently available
•    To identify clients for this service
•    To identify services that the clients could access 
•    To promote the service amongst our membership
•    To work alongside other agencies

Ongoing
•    To raise awareness of the service
•    To identify potential clients to the service
•    To deliver guidance, information and support to careers
•    To respond to incoming enquiries
•    To ensure that client details are logged and updated on the AJR database
•    To liaise when appropriate with other staff in the organisation

General
•    To work in accordance with the organisations’ mission, vision, strategic plans, policies and procedures.
•    To work in accordance with the Skills for Care code of practice for social care workers and Care Quality Commission (CQC) regulations.
•    To behave in a manner that reflects positively on the organisations at all times.
•    To demonstrate a commitment to the safeguarding and welfare of vulnerable adults and children.
•    To promote equality of opportunity and anti-discriminatory practices.
•    To assist in monitoring and maintaining quality standards.
•    To demonstrate an understanding and commitment to the principles of confidentiality.
•    To work in a manner that is sensitive and empathetic to the culture of the Jewish Community.
•    To work in a manner that is sensitive and empathetic to Holocaust refugees and survivors.
•    To report immediately to your line manager any defects in equipment or the working environment and report areas of risk.


Essential Skills
  • Clear communication skills, tactful and sensitive manner  
  • Must be able to develop a trusting relationship and demonstrate empathy, sensitivity and respect when supporting our members.
  • High standard of computer literacy
  • Good telephone manner
  • Organised
  • Have a clean driving license and own car
Personal qualities
  • Develop a trusting relationship with empathy, sensitivity and respect when supporting clients and carers 
  • Excellent interpersonal skills and gain the respect and trust of both clients and carers
  • Develop relationships with colleagues from other communal organisations
  • To be flexible to work within a team
Hours of Work:
Three days per week