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Billing Support Administrator- RCUK Billing Team

  • Location: Stamford Hill, London
  • Sector: Administration
  • Salary: £20,000-£21,000
Job Description:
RCUK is an Ofcom registered and expanding telecoms company, with three retail branches in the UK, servicing our customers’ UK and international travel needs. RCUK has trade agreements with all the major UK networks and carriers across a full range of products and services. At RCUK we have worked hard to build our product and service portfolio to ensure we are able to cater to our clients’ individual and business telecoms requirements. This role is based in RCUK’s Head Office.

Location: RCUK, 72b Oldhill Street, London N16 6NA
Hours: Monday – Friday: 9:30am – 6:00pm
Contractual Status: Full Time, Permanent
Probationary Period: 3 months

As a Billing Support Administrator, your role will include:

1. Administrative duties to support the RCUK Billing and Mobile Teams
2. Ensure a smooth onboarding process for new RCUK customers and connections
3. Responsible for communications via phone calls, email and post
4. Supporting and implementing the billing processes
5. Escalating queries and concerns when necessary
6. Ensuring all procedures are compliant
7. Completing various ad hoc projects and tasks as assigned

Required Skills and Abilities:

• High attention to detail
• Strong numeracy skills
• Ability to work under pressure
• Confident and professional communication with people at all levels • Good telephone manner • Flexible attitude and a good team player
• Ability to multitask and prioritise work load
• Strong organisational and planning skills
• Ability to maintain confidentiality
Skills and Qualifications
• Excellent IT skills, specifically Microsoft, Excel, Outlook and Word
• Proficiency in English grammar as well as excellent written and verbal skills.
Other languages will be of benefit to this role, but are not essential