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Contract Type
Permanent
Hours
Full time
Location
92-94 Stamford Hill, London N16 6XS
Sector
Sales
Salary
C. £23k + KPI
Closing date
Applications accepted on a rolling basis
Hours: Mon – Friday: 9:30am – 6:00pm. Sunday / Bank Holiday on a rotational basis 10:00am – 3:00pm.
About Rose Communications Group:
Rose Communications Group is an Ofcom registered and expanding telecoms company. We have two brands under the RCG umbrella; Alfonica is our business division and RCUK is our consumer division. RCUK was established in 1999 as a phone and device rental business. Today we’re a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches in London and Manchester.
Key Responsibilities:
1. Welcome customers into the branch by greeting them and offering them assistance
2. Establish customer requirements by asking them questions and assessing their needs
3. Advise customers by providing additional information on products or services in branch, by email or by telephone
4. Help customers make selections by building customer confidence; offering suggestions and cross sell products and
services
5. Remain knowledgeable on products and services offered
6. Maintain a presentable retail work environment and professional space, ensuring that stock is kept locked away where
appropriate
7. Be polite and provide excellent customer service at all times
8. “Go the extra mile” to drive sales
Requirements:
• Proven working experience as a sales associate
• Interest in technology and telecommunications
• Be presentable at all times
• Be proficient in English. Other languages will be of benefit in this role, but are not essential
• Strong communication and interpersonal skills
• Customer service driven
• Must be able to multi task
• Be organised by nature and demonstrate good recording skills
• Attention to detail and problem-solving skills
• Take initiative, be able to prioritise and be a good team player
• Hold all work-related information and materials confidential
Skills and Qualifications:
• Excellent IT skills, specifically Microsoft, Excel, Outlook and Word
• Strong written and verbal communication skills
For more information and to be personally recommended for this role, please contact melissa@theworkavenue.org.uk
Code: J-02+
