Fundraising Database Administrator – CST

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Fundraising Database Administrator – CST

Contract Type

Permanent

Hours

Full time

Location

Hendon

Sector

Administration

Salary

£32 - £42k depending on experience

Closing date

29th February 2024

JOB PURPOSE:

You will be a vital part in our fundraising administration team which provides the highest quality of care to our supporters. With a focus on managing our growing database of donors, you will work to improve the quality of our data to a high standard. You will ensure accurate record keeping, as well as generating reports, providing data analysis, and delivering improvements to our donor experience.

You will be expected to take share of the main responsibilities of the fundraising administration team in addition to being responsible for maintaining a high-quality donor database.

Working closely with the Donor Support Manager, and the Director and Deputy Director of Fundraising, colleagues across the organisation, and our trustees, you will play a pivotal role in the achievement of the Department’s goals.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

Your key responsibilities for this role are as follows:

• maintain the highest quality donor data to ensure a high level of data integrity and accuracy.

• produce regular management reports and analytics to help the fundraising department drive a strategy of continuous improvement in all aspects of its work.

• liaise closely with, and support the Donor Support Manager and team, as well as the Director and Deputy Director of Fundraising

• ensure that our IT systems are functioning optimally to support the Department and its goals.

• maintain the Department’s high standards of output and conduct, making it a role model for best practice within our sector.

• contribute towards the strong relationship between the charity, its lay-leaders, and its donors.

• play your part towards the overall fundraising efforts by:

o supporting fundraising events, including a 1,000-person annual dinner, assisting on site with their smooth running

o assisting with the responses to incoming fundraising enquiries, requests, and gifts, ensuring these are processed to a consistently high standard within agreed timescales, and in a prompt, efficient, thoughtful, and personalised manner.

o collating information and materials as requested by management, fundraisers, volunteers, and supporters.

o engaging with CST management, trustees, committee members, table hosts, key lay leaders, and other stakeholders, as required

PERSONAL PROFILE:

You will need to have recent experience of:

• looking after donors/customers in a sales, marketing, or fundraising environment

• managing organisational data and databases in a donor or customer service environment

You must have the ability to:

• identify trends and opportunities through data analysis.

• work calmly under pressure whilst maintaining a confident and friendly manner.

• prioritise activities and focus on details, whilst not losing sight of the bigger picture

• deliver continuous improvements to our data integrity.

Strong competences, essential to the role include:

• top-notch IT skills including:

o database applications: experience of managing data, ideally with Raiser’s Edge, or similar fundraising or CRM products.

o advanced Excel skills

o Outlook and Word to at least an intermediate level

• excellent analytical skills with an eye for detail.

• enthusiasm for digitalisation and leveraging technology for fundraising.

• a willingness to acquire new skills.

• written and verbal communication skills

• strong interpersonal skills

• a high level of numeracy

• commercial awareness

• organisational skills and time management

You must be a team player, and have:

• a willingness to ‘get stuck in’ and help the team, as required.

• the ability to play a key role in CST fundraising events, including our Annual Dinner

• a flexible approach to work, willing to work occasionally beyond ‘regular hours’ and ‘job spec’ as required.

You will need an understanding of:

• the UK Jewish community, its institutions and culture, and CST’s place and mission within it

• the sensitivity and confidentiality around elements of our work

For more information and to be personally recommended, please contact melissa@theworkavenue.org.uk

Code: J-02

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