Carer and Family Support Team Manager – Jami

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Carer and Family Support Team Manager – Jami

Contract Type



Full time


Across Jami localities and home based


Health & Social Care


£32,000 - £37,500 depending on experience

Closing date

22nd February 2024

Hours: 37.5 hours per week

Job purpose

At Jami, we are privileged to be able to support people in ways that are meaningful to them. We aim to improve people’s quality of life by ensuring people have their voices heard, have access to resources, and are equipped with skills, knowledge, and support.

The carers and family support service provides 1-1 and group support with a multi skilled team, including carer peer support and volunteers. It provides assessment, signposting, advocacy emotional and practical support to carers and families of adults and children and young people with mental illness and distress.

In this role, you will manage the delivery of an accessible, safe, and effective carer and family support service team, within the available resources that meets service user identified needs.


• Day to day management of the carer and family support team.

• Ensuing the multi-disciplinary team provide safe and effective services via virtual, building based and outreach support in groups and 1:1.

• To support team with casework, advising through supervision and team meetings, and supporting directly with client work when appropriate.

• Ensure effective communication between your team and teams across Jami.

• To offer direct support to clients through initial assessments, ongoing casework and development and facilitation of groups.

• To create plans of support for people coming into service, and oversee plans are carried out ensuring:

• Assessments are carried out within appropriate timeframes.

• Service users are allocated appropriately and in a timely manner.

• Support stays focused on client needs and takes into account available resources.

• Support offered considers the whole needs of the person, taking into account the wider context of their lives

• Clients are closed within appropriate timeframes.

• To work with Senior Manager to oversee the access and advice pathway into the service and to implement and monitor a wait list as appropriate.

• Take part in and contribute to the Youth Mental Health Network, ensuring parents and families views are represented.

• To work with clinical supervisors and leads to ensure casework is safe, meaningful, and high quality

• To adhere to and monitor compliance with polices

• To ensure that Apricot for service is accurate and up to date

• To work alongside the Senior Manager for Volunteering and Social ngagement to ensure volunteers are appropriately recruited, inducted, and supervised.

• Together with Senior Manager, develop and maintain effective team working with internal services and external partners.

• Work with Senior Manager to ensure appropriate staffing and skills mix and contribute to budget planning.

• To ensure that service users are involved and have an active voice in their support plans, as well as the direction of service development.

• Together with Quality & Impact Manager, participate in quality assurance processes that maintain a high quality of care and support through a process of constantly measuring and auditing service

• To develop comprehensive reports for Board of Trustees, Clinical Governance and Professional Advisory Board.

• To contribute to funding application and update reports.

• Ensure all team members receive appropriate supervision and annual appraisal and that professional standards are maintained

• Maintain own personal development and keep up to date with current knowledge and health and social care agenda

• Undertake any such duties as requested by your line manager

• Have a commitment to Jami’s ethos, values and policies

Person Specification (Essential):

• Relevant Health and Social Care qualification or 5+ years of relevant experience

Significant experience supporting carers of people with complex mental health needs

• Experience of managing and working in a multiskilled team in a health and social care setting.

• Evidence of partnership working with other agencies including Social Care Services, Health Services, Voluntary Agencies.

• Experience of undertaking needs led assessments, care planning and reviewing

• Experience supporting people with significant socioeconomic needs

• Experience of providing clinical supervision

• Ability to develop practical solutions to problems that may arise.

• Ability to prioritise work and manage workload

• Knowledge and experience with supporting people around their wellbeing at work

• Knowledge and commitment to service users rights, involvement and service-user led initiatives

• Ability to manage own workload, prioritise and seek creative solutions

• Ability to create and embed culturally sensitive approach, which considers the needs of the whole person, across the team

• Working knowledge of the Mental Health Act 1983 and Amendment

• Local knowledge of community resources and facilities

• Experience and knowledge of the Jewish community

• Knowledge of local and national resources available to carers

• Personal experience of being a carer or working with carers.

• Working knowledge of the Care Act 2014 and any other relevant Acts

For more information and to be personally recommended for the role, please contact

Code: J-02+

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