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Community Centre Manager - Jewish Care

  • Location: NW London
  • Sector: Not for Profit
  • Salary: £40,000 + Benefits
Purpose of Role

To lead the Michael Sobell Jewish Community Centre, it’s staff, volunteers, members and surrounding community in promoting inclusivity, excellence and mutuality within the services provided at every level.

The key areas of management and development are:

- Care, ensuring the service is flexible, safe and provides creative activity opportunities within an environment of Jewish observances and culture
- Community Development, ensuring the Centre is best placed to provide a range of community services and to support partner organisations in doing so, developing the Centre’s position in the community as the key facilitator of Jewish social care activity across the Jewish community
- Team Leading, developing the staff and volunteer team to carry out their tasks in a professional manner and ensure regular supervision and performance management takes place
- Operations, taking responsibility for high level finance and maintenance management and working with colleagues where relevant
 

Principal accountabilities / responsibilities

Care
- To develop a multi faceted day care service, that responds to changing needs of the community and is flexible in its delivery of time and location
- To put in place systems and procedures, in partnership with colleagues to ensure that members needs are met in a safe and timely fashion
- Ensure high standards of professional practice are established and maintained within current legislation and Jewish Care policies and care practices
- To develop programmes and services that respond to the loneliness and isolation agenda, that is experienced by people within the community and their carers
- To develop a range of activities and day services based at the Centre that engage Jewish older people and is aligned to our values, the Ageing Well Agenda and Jewish observances, festivals and culture

Community Development
- To develop a multifaceted community centre service, that responds to changing needs, demographics and service partners, to ensure that the Centre can provide a range of community activity within the centre and hosted by its partners
- Look for and develop opportunities for meaningful community development to ensure that the Centre can be a place of co-production, mutuality and reciprocity for the entire Jewish community
- Be the lead in the team within the arena of community engagement, ensuring that Jewish Care is seen as the key facilitator and enabler of Jewish social engagement in the community, within the principles of Asset Based Community Development
- Build relationships with lay and professional leaders within the local Synagogues to engage them with our work and how we can work together for the benefit of Jewish people in North West London
- To support the lay committees and fundraising activities locally acting as a figure head for the organisation

Team leading
- To inspirationally lead the staff and volunteer team to ensure that services are a model example of Jewish Care values and meet the aspirations and expectations of the organisation
- Recruitment, training, line management, supervision and performance management of staff and volunteers based at the Centre
- To influence their team to deliver outstanding customer service at all exchanges

Operations
- Develop, manage and report on the annual budget
- To provide reports as necessary on the work of the Centre to various committees and stakeholders to include the Sobell Advisory Group and Jewish Care’s Community Services Committee
- Develop and report on appropriate KPI s for all areas of the operational and community engagement strategy
- Engage and develop with core services on statutory compliance with regards to Health and Safety, environmental management and building management where relevant
- Responsible for the service’s financial, membership and administrative policies and procedures in conjunction with Jewish Care’s finance department

Qualifications, Experience, Skills & Knowledge

Qualifications
- Management Qualification
- Leadership programme / qualification

Experience
- Leading stakeholders within a community to develop an environment of co-production
- Proven experience in team leading; one to one supervision and appraisals; recruitment
- Previous experience of frontline care services and community work with the elderly and vulnerable people, in particularly with mental health, dementia, and disability. Additionally, experience of consulting service users to develop activities from an evidence base
- Experience or understanding of working in a multicultural environment

Skills & Knowledge
- The Jewish community, across all levels of observance, local parlance and sensitivities
- Knowledge of the Jewish community nationally and their changing demographics
- The Care Act, The Mental Capacity Act, DOLS and general adult safeguarding best practice
- Extensive staff and volunteer management
- To have excellent customer care skills
- Able to deal with complaints/conflicts
- Can work within budgetary constraints
- Strong administrative, management and organisational skills
- High standard of IT skills, especially the internet, Microsoft Outlook, Word, Excel and Dynamics

Driving Results
- Design and develop service models that are financially sustainable and have a measurable and positive impact for community engagement

Communication
- Outstanding verbal and written community. Particularly, the ability to influence people at all levels of engagement and seniority
- Able to work with people with various limited communication abilities, and empathy and willingness to understanding their needs
- Experience of chairing team meetings

Managing Performance
- Can demonstrate outstanding operational problem solving
- Can demonstrate ability to use own initiative and work independently
- Show a willingness to assist service users with appropriate care needs and delivery of social activities
- A demonstrable ‘can do’ attitude
- Can work with challenging situations, demonstrating an ability to read a situation and having confidence to take appropriate, timely action

The working hours are 36.25 each week worked over 5 days with occasional evening and Sunday working.