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Tenancy Support Advisers - Jewish Blind & Disabled

  • Location: Mill Hill, London
  • Sector: Not for Profit
  • Salary: £26,000
Following a recent restructure of our Tenancy Support department, we are looking to recruit 2 Tenancy Support Advisers to join our busy and exciting team, one role will be on a permanent basis and one role on a 12 month fixed term contract. 
Reporting to the Head of Tenancy Support, the Tenancy Support Advisers will be responsible for establishing and maintaining effective lines of communication with our tenants and their families. The postholders will work closely with our tenants and their families as well as with a range of internal and external key partners in both assisting tenants to maintain their tenancies and providing a welfare benefit advice service.
You will have experience of dealing with vulnerable tenants/customers and providing advice and guidance, experience of liaising with external agencies and be able to remain calm and professional even when under pressure.

Closing date for applications: 10th August 2018

Person Specification

  • Educated to GCSE Standard (including Maths and English)
  • Minimum of one year’s experience of providing detailed welfare benefit advice
  • Experience of working on own initiative with minimum supervision
  • Experience and excellent knowledge of welfare benefits guidance and legislation
  • Experience of dealing with vulnerable tenants/customers and providing advice and guidance to them
  • Experience of dealing with sensitive and confidential information and situations
  • Experience of liaising with external agencies
  • Ability to advise tenants/customers on money advice and welfare benefits
  • Wide ranging IT skills including Microsoft Office
  • Ability to communicate clearly and sensitively both verbally and in writing
  • Ability to time manage and prioritise own workload
Personal Qualities
  • Ability to remain calm and professional even when under pressure
  • Ability to organise and prioritise work, even when under pressure
  • High standards of personal and professional integrity
  • To be empathetic and understanding.
  • Demonstrate good judgement skills
  • Excellent interpersonal skills and proven ability to communicate effectively at all levels
  • Commitment to providing high quality customer service and continuous improvement
  • Committed to equal opportunities
  • Flexible approach and prepared to work outside normal office hours when required
  • Full driving licence and be willing to drive to home visits in other locations.