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Peer Support Worker - JAMI

  • Location: Hackney
  • Sector: Not for Profit
  • Employer: JAMI
Jami was established in 1989 by parents, relatives and friends of people who suffered from mental ill health. After close to 25 years of growth and development, in 2013 Jami became responsible for the running of the community’s non-residential mental health provision, creating a single mental health service for the Jewish community in London and the South East.
Working alongside statutory services, Jami is committed to supporting people to fulfil their potential, maximize their self-esteem and progress along their own unique pathway towards recovery.
Jami’s focus is on recovery. For some it’s a challenge to simply get out of bed in the morning and get dressed to go to one of Jami’s resources for their only hot meal. For others, moving to voluntary or paid work may, for the first time, be an achievable goal.
Jami’s service supports people at any point in their recovery journey, helping them to develop the skills to live ordinary lives.
Job Purpose/Summary:
Peer Support is one of the best forms of therapy for helping people recover from mental distress and its impact on their lives. People who have experienced mental health issues can offer insight and understanding and can draw on their own experiences to help. They can offer an effective complement to the professional support offered by trained mental health workers.
To this end, Jami is looking for someone who understands and who is committed to the values of peer support and who is able to develop this new role in a sensitive and innovative way.
This role also encompasses the Heads Up worker role, based in Jami’s Head Room café offering guidance, support and signposting to the general public.
Duties and responsibilities:
  • To deliver a peer support service to people using Jami services
  • To work as part of a multi skilled team to deliver a recovery focussed mental health service.
  • To carry out initial assessments and carry a 1:1 caseload
  • Build positive and supportive relationships with service users to enable them to develop their recovery plans, aspirations and goals.
  • Assist people setting realistic and positive goals and support people to review their progress.
  • To model/mentor a recovery process and demonstrate coping skills, using own experience of recovery to inspire hope
  • To support the team in promoting the role of Peer Support Worker and to raise awareness of what recovery means, contributing to any local research/evaluation of this new role
  • Provide practical support to service users in gaining choice, meaning and purpose of life and independence whilst maintaining dignity and respect.
  • Share personal recovery experiences appropriately, enabling individuals to recover.
  • Support service users in the development of personal and life skills with the aim of attaining greater independence and self-esteem, providing emotional support necessary to do so.
Ensure confidentiality of the service and that the service users are respected at all times.     

  • Provide regular reports as required
  • Maintain clear, accurate individual records using Apricot database system
  • Ensure tools for measuring outcomes are used during the course of working with individuals and groups
  • Work closely with the locality team to support people with mental health problems
  • Collaborate with other agencies and ensure that service users are signposted onto appropriate agencies such as housing, counselling and advice
  • Liaise with the local community to provide good working partnerships, promote the peer support service and to reduce stigma
  • Attend local meetings, workshops and conferences of relevance to the service
Supervision and Training
  • Participate in staff trainings, supervision and training as required
  • Provide advice and guidance as appropriate
Policies and Procedures
  • The post holder will be expected, at all times, to be familiar and comply with the written policies, procedures and guidelines of Jami
  • Ensure that Jami Health and Safety Policy and Procedures are adhered to at all times.
In order to deliver services effectively, a degree of flexibility is needed and all post-holders may be required to perform work not specifically referred to above. Such duties will fall within the general scope of the job description. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties of the job.
Disclosure of Criminal Background
All employees are checked with the Disclosure and Barring Service  
If it is a requirement of the post that such a check be undertaken, successful applicants will be asked to complete and sign a Disclosure Form giving permission for the screening to take place.
Having a criminal record will not necessarily bar you from working with Jami.  This will depend on the nature of the position and the circumstances and background of offences.
Please note applicants refusing to sign the form will not be progressed further.

All information relating to service users, volunteers and staff gained through your employment with Jami is confidential.  Any disclosure to any unauthorized person is a serious disciplinary offence.

Person Specification (all essential unless stated otherwise)

Work Related Experience    
•    Experience of using mental health services  
•    Managing personal mental health problems & recovery
Using personal experience of mental health problems to support and empower others
•    Group work
•    One-to-one work    

Skills, abilities & knowledge
•    Good verbal & written communication skills
•    Ability to use and understand IT including Microsoft Office and Internet
•    Ability to work independently
•    Knowledge of equal opportunities
•    An understanding of recovery & the factors that inhibit this
•    Ability to manage challenging situations
•    Ability to engage & support people with mental health problems
•    To consult, liaise & work collaboratively with a wide range of organizations
•    Ability to use own mental health experiences to support others
•    Good presentation skills    - Desirable 

Personal qualities
•    Self-awareness & self-development
•    Self-motivation
•    Professional integrity
•    Time management skills
•    Ability to manage personal stress    

•    Willingness to undertake training relevant to the post
•    Ability to undertake duties outside of traditional working hours 
•    Willingness to engage with the supervision process
•    Enthusiasm, commitment, reliability
•    Willingness to adhere to JAMI policies, procedures and philosophy.